Explanation

Each company must display a set of rules. These rules are a guide for you, the customer, to identify how each company operates.

It is important that you familiarise yourself with these rules in the event of a dispute.

Why should there be rules?

Each company, by law, must operate with a Bookmakers Permit and each office should be licensed to accept bets. This is standard for all betting operators.

However there are variances throughout the industry and each company should display their own set of rules.

Believe it or not, numerous mistakes are made by customers when bets are placed and as a company we can not always pick these mistakes up when a bet is placed at the counter.

We as a company also make mistakes but can honestly say that they are not intentional.

I hope this brief explanation helps you understand why there are rules.

Our Rules

We are a member of the Independent Betting Arbitration Service (IBAS, PO Box 4011, London. E14 5BB. Telephone 0207 510 6427.

In the event of the company not being able to settle the dispute the matter will be referred to IBAS for their ruling.

Our rules are effective from the date they are displayed in each of our shops.

Our rules may be amended from time to time as governed by new laws and opportunities on bets introduced by the company.

We reserve the right to refuse any part of any bet.

Bets accepted on other companies betting slips will be subject to our rules and not the rules stated on those slips.

All bets are strictly treated on their merits and the clients instructions will be adhered to.

No plea or precedence will be accepted.

Any bet or part of any bet that is precluded by our rules will be void win or lose.